Offer to holiday home owners

You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.

Perhaps your accommodation is a TUI villa. Find out and register as an owner.

Service and contact

Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:

E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays. 

Or call us on
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)

We speak English.

Legal notice

Wolters Reisen GmbH
Bremer Straße 61, 28816 Stuhr, Germany

Managing Directors: Tom Müller, Torge Petersen
Commercial registry: District court of Walsrode HRB 110468
Sales Tax ID: DE116637206

Wolters is licensee of the trademark TUI.


If you have any questions, our customer service will be happy to help:

Phone: + 49 211 668878830

Note: We are currently only reachable by phone to a limited extent. You can reach us Monday to Friday from 10:00 to 12:00 (CET) and from 14:00 to 16:00 (CET).

Before you send us an email or telephone with a question, please note the following:

  • New bookings are possible without any problems. Simply book your desired holiday accommodation on our website and inform yourself in advance for any questions about your travel destination. Link tip: On the website the European Union provides information on the travel regulations of the individual Member States on an ongoing basis.
  • If you want to redeem a voucher, simply book the desired holiday accommodation on our website and enter the voucher code in the comment field when booking. The reimbursement will then be charged by us or – if the payment of the new booking is made directly to the provider – refunded by us. Important: Only TUI Villas or atraveo vouchers issued by Wolters Reisen GmbH can be redeemed - no vouchers from other TUI companies and no vouchers from TUI Ferienhaus or TUI Rundreise.
  • Current travel warnings, which apply to certain countries and regions, do not constitute a reason for a free cancellation. A travel warning is not a travel ban and, unlike a package tour, booking a holiday home is an individual tourist service.
  • The same applies to possible restrictive travel regulations, such as a central registration, submission of a negative Covid-19 test upon entry or return or a possible quarantine regulation. If you do not want to or cannot start your trip, you only have the option of canceling your booking for a fee in accordance with the terms and conditions of the respective provider. Here you will find more information.

For owners

You are renting out a holiday home or apartment by yourself and are interested in working together with Then contact our owner service:

View owner page with registration form and login

Telefon +49 (0) 211 66 88 78-137  (Mon-Fri 9:00 am – 5:00 pm)

Holiday-home agencies should please contact the Product Development department c/o


For travel agencies

Travel agencies can make bookings via a special professional version of

View the travel agency site with further information

Telefon +49 (0) 211 66 88 78-108  (Mon –Fri 9:00 am – 5:00 pm)



Press enquiries are handled by our marketing team



Make your professional goals a reality with us:

View job vacancies

Consumer Dispute Resolution / OS Platform

The European Commission provides a platform (the OS platform) at for users who reside in the EU and wish to settle disputes related to consumer law online. Wolters Reisen GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers.