The TUI quality algorithm

We scan hundreds of thousands of holiday homes for you and only take on verified providers. But only when a holiday home fulfils our quality and service criteria, will our quality algorithm single it out with the TUI smile.

  • Positive customer feedback
  • Comprehensive property description
  • Service and payment via TUI Villas

More information

Offer to holiday home owners

You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.

Perhaps your accommodation is a TUI villa. Find out and register as an owner.

Service and contact

Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:

E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays. 

Or call us on
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)

We speak English.

Legal notice

atraveo GmbH | TUI GROUP
Parsevalstraße 7a
40468 Düsseldorf

Managing Directors: Stephanie Schulze zur Wiesch · Niels Bartel

Court of Registry: Amtsgericht (district court) Düsseldorf
Company registration number: HRB 44653

Tax identification number: DE224944808



You can reach us personally – online, by e-mail and by telephone.

Our customer service will help you if you have questions regarding accommodation, bookings or reservations:

View the contact form and FAQs (on all weekdays around the clock)

Phone +49 (0) 211 66 88 78-830 (Mon-Fri 9:00 am – 6:00 pm, Sat 9:00 – 1:00 pm)

The customer service cannot be reached by telephone on the following bank holidays: Good Friday, Easter, 1 May, Pentecost, Ascension Day, Corpus Christi, 3 October, All Saints' Day, Christmas and New Year's Day. Emails and enquiries submitted via the contact form will, however, be processed around the clock, including on bank holidays.

For owners

You are renting out a holiday home or apartment by yourself and are interested in working together with Then contact our owner service:

View owner page with registration form and login

Telefon +49 (0) 211 66 88 78-137  (Mon-Fri 9:00 am – 6:00 pm)

Holiday-home agencies should please contact the Product Development department c/o


For travel agencies

Travel agencies can make bookings via a special professional version of

View the travel agency site with further information

Telefon +49 (0) 211 66 88 78-108  (Mon –Fri 9:00 am – 5:00 pm)



Press enquiries are handled by our marketing team

View press area

Telefon +49 (0) 211 66 88 78-348  (Mon – Fri 9:00 am – 5:00 pm)



Make your professional goals a reality with us:

View job vacancies

Phone +49 (0) 211 66 88 78-655 or +49 (0) 211 66 88 78-656 (Mon – Fri 9:00 am – 5:00 pm)

Consumer Dispute Resolution / OS Platform

The European Commission provides a platform (the OS platform) at for users who reside in the EU and wish to settle disputes related to consumer law online. atraveo GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers.