Dear customers, we understand that you have a lot of questions right now and we will try to help you in the best possible way. In order to be able to process the changes of your already made bookings, we need all available colleagues and therefore we will stop our telephone availability until further notice. Please send an e-mail to firstname.lastname@example.org. Our service team will prioritize the urgent cases and will contact you as soon as possible! Further information is continuously updated here.
With TUI Villas, you’ll find a large selection of holiday homes and apartments throughout Europe and beyond. We are the operator of all the properties tagged with the TUI Smile and you will benefit from many advantages:
- Properties can be booked directly without waiting for confirmation
- Regular quality control by the product manager
- Contact person on site
In addition to our own holiday homes and apartments, we also offer to mediate accommodation on behalf of third-party providers. These consist of reliable private hosts, local agencies, specialists, and renowned tour operators. You will see who the provider of the accommodation is in each property description.
You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.
Perhaps your accommodation is a TUI villa. Find out and register as an owner.
Service and contact
E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays.
Or call us on
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)
We speak English.