Holiday homes with the TUI Smile

With TUI Villas, you’ll find a large selection of holiday homes and apartments throughout Europe and beyond. We are the operator of all the properties tagged with the TUI Smile and you will benefit from many advantages:

  • Properties can be booked directly without waiting for confirmation
  • Regular quality control by the product manager
  • Contact person on site
Thousands of other properties

In addition to our own holiday homes and apartments, we also offer to mediate accommodation on behalf of third-party providers. These consist of reliable private hosts, local agencies, specialists, and renowned tour operators. You will see who the provider of the accommodation is in each property description.

Offer to holiday home owners

You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.

Perhaps your accommodation is a TUI villa. Find out and register as an owner.

Service and contact

Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:

E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays. 

Or call us on
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)

We speak English.

TUI Villas – Your home for the holidays

"Villa"? Sounds like it’s "expensive", sounds like it‘s "luxurious"? Not at all! Any holiday home and apartment can be a villa - as long as our standards of quality, service, and comfort are met.

In our understanding, "villa" stands for a reliable, high-quality home. And that is our promise to you: you should be able to find a home for your holiday on TUI Villas!

TUI Villas is TUI‘s international holiday home portal with over 300,000 holiday homes, holiday apartments, fincas, pool villas, holiday parks and even lighthouses, mansions, tree houses, and much more. At TUI Villas, TUI's brand promise of quality and service is combined with the proven reliability of private owners, local agencies, specialist providers, and renowned tour operators.

Family walks on the beach

A smile for your vacation: holiday homes with the TUI Smile

Benefit from the advantages of booking directly with us as a tour operator. All holiday homes and apartments that have been marked with the TUI Smile are from our own range and guarantee the security of the TUI brand;

the TUI Smile properties have been personally checked by us and meet TUI's quality promise.

The properties can usually be booked immediately, without waiting for confirmation.

All bookings are covered by the insurance certificate for package holidays.

Designated contact person on site for enquiries.

Access to the information portal MEINE TUI with valuable travel knowledge, travel documents, and a digital travel guide.

The right holiday home for everyone: Thousands of holiday properties from other providers

In addition to our own TUI Smile holiday properties, we also mediate the rental of holiday homes and apartments from other providers, so you are guaranteed to find the right holiday home with us for your vacation. These include private owners, specialised agencies, and renowned tour operators. We promise you that only verified providers will find their way into our website range! All the displayed holiday homes are as we present them. The so-called "black sheep" among holiday-home providers will not be tolerated at TUI Villas!

You‘ll find the respective provider, and thus who your contact person is, directly in the presentation of the accommodation on our website. And although we are not your contractual partner for mediated bookings, we still take care of the organisation of the booking and, in most cases,  the payment processing with the provider. All you have to do is book your dream holiday home, pack your suitcase, and head off on vacation!

Over 98% satisfied customers

We want to offer our customers the best possible care with the highest standards of service quality and customer advice. We know we‘re on the right path with our mission to provide you with a home for your holiday, as we’ve seen, among other things, that complaints have been submitted to us for less than 2% of all trips (based on all bookings in the 2018 travel year) - regardless of whether they concern a property from our own range or one from another provider. In almost all the cases, the complaints or ambiguities were clarified immediately with the contact person or provider on site.

Friends celebrating on the beach

Reviewed by holidaymakers for holidaymakers

We ask each customer to submit a review of the visited holiday accommodation and resort after the trip, so that you don‘t have to rely solely on the description of the accommodation when choosing your holiday home. The reviews by other guests provide valuable information on the facilities, location, and whether an offer provides good value for money. Thus, we can ensure that only genuine reviews which can be clearly assigned to a booking will appear on the website. If there is any ambiguity, we will personally make enquiries with the reviewer once again. We also promise that all the reviews, whether good or bad, will find their way onto the site, and bad reviews will not be held back.

Secure payment

One of the biggest concerns that many holidaymakers have when booking a holiday home are the questions, "whom am I paying my money to?" and "is my payment secured?"

You‘ll pay the travel price directly to us for all the holiday homes and apartments with the TUI Smile, as we are your contractual partner for these offers. There are several free payment methods available. After booking, you will also receive an insurance certificate for package holidays, through which your payment will be secured.

The special feature: we will also take over the payment processing with the provider for you in relation to most of the offers which we mediate for private owners and agencies. You will pay all the amounts, which have to be paid in advance, directly to us and we will forward the payment to the provider. Of course, several free payment methods will also be available to you for this purpose. Payment processing will be handled directly by the provider for some of the other offers. However, these are always larger tour operators or very reliable agencies. You‘ll find out who the respective provider is and to whom the payment will be made in the corresponding description of the holiday accommodation, prior to booking.

Properties can also be booked at a travel agency

You will not only find the TUI Villas range on our own website, but also on the websites of other TUI portals – and you can easily book any property from the TUI Villas range at almost every travel agency! If you already know exactly which property you want to book for your holiday, it’ll be sufficient to tell the travel agency what the corresponding property number is. If you don‘t yet know exactly where you‘re going for your next holiday, our colleagues in the travel agency will be happy to offer advice and pick out the right accommodation for you.

Woman with a swim ring in the pool