Colofon

If you have any questions, our customer service will be happy to help:

customerservice@tuivillas.com

Phone: + 49 211 668878130

Note: We are currently only reachable by phone to a limited extent. You can reach us Monday to Friday from 10:00 to 12:00 (CET) and from 14:00 to 16:00 (CET).

Before you send us an email or telephone with a question, please note the following:

• New bookings are possible without any problems. Simply book your desired holiday accommodation on our website and inform yourself in advance for any questions about your travel destination. Link tip: On the website https://reopen.europa.eu/en the European Union provides information on the travel regulations of the individual Member States on an ongoing basis.
• If you want to redeem a voucher, simply book the desired holiday accommodation on our website and enter the voucher code in the comment field when booking. The reimbursement will then be charged by us or – if the payment of the new booking is made directly to the provider – refunded by us. Important: Only TUI Villas or atraveo vouchers issued by Wolters Reisen GmbH can be redeemed - no vouchers from other TUI companies and no vouchers from TUI Ferienhaus or TUI Rundreise.
• Current travel warnings, which apply to certain countries and regions, do not constitute a reason for a free cancellation. A travel warning is not a travel ban and, unlike a package tour, booking a holiday home is an individual tourist service.
• The same applies to possible restrictive travel regulations, such as a central registration, submission of a negative Covid-19 test upon entry or return or a possible quarantine regulation. If you do not want to or cannot start your trip, you only have the option of canceling your booking for a fee in accordance with the terms and conditions of the respective provider. Here you will find more information.

U verhuurt zelf een vakantiehuis of een appartement en bent geïnteresseerd in een samenwerking met TUI Villas? Neem dan even contact op met onze verhuurdersservice:

naar de pagina met aanmeldformulier en login voor verhuurders

verhuurdersservice@tuivillas.com

Telefoon +49 (0) 211 66 88 78-117 (ma-vr 9.00-18.00 uur)

Vakantiehuisagentschappen verzoeken wij zich tot de afdeling voor productontwikkeling te wenden via productpartner@atraveo.nl

Reisbureaus hebben via een speciale, professionele variant toegang tot TUIvillas.com:

naar de pagina met meer informatie voor reisbureaus

partner@atraveo.nl

Telefoon +49 (0) 211 66 88 78-108 (ma-vr 9.00-18.00 uur, za 9.00-13.00 uur)

Persaanvragen worden door ons marketingteam behandeld:

pers@atraveo.nl

Verwezenlijk uw professionele doelstellingen bij ons:

naar de vacatures