The TUI quality algorithm

We scan hundreds of thousands of holiday homes for you and only take on verified providers. But only when a holiday home fulfils our quality and service criteria, will our quality algorithm single it out with the TUI smile.

  • Positive customer feedback
  • Comprehensive property description
  • Service and payment via TUI Villas

More information

Offer to holiday home owners

You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.

Perhaps your accommodation is a TUI villa. Find out and register as an owner.

Service and contact

Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:

E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays. 

Or call us on
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)

We speak English.

For owners: Your holiday accommodation on

Your advantage: Strong advertising and wide reach

  • Presentation of your holiday accommodation on,, and on more than 1,000 other websites throughout the whole of Europe; this includes the TUI country portals in Germany, Austria, Switzerland, the Netherlands, Italy, and Spain, as well as many other leading international travel portals.
  • Sales via several thousand travel agencies through close networking within TUI.
  • Massive search-engine advertising – Google, Bing and others – for all the important search terms: more than 60,000 regions, locations and other geographical expressions.
  • Advertisements in travel brochures, customer mailings, newsletters, competitions and much more.
  • International marketing: Reach customers from Germany, Austria, Switzerland, the Netherlands, Belgium, France, Denmark, Sweden, Great Britain, and the whole of Europe.
    Additional occupancy in the peak and off-peak seasons due to customers from all over Europe having various holiday dates.
  • Presentation of your holiday accommodation on over a thousand other websites, including international travel portals for whom we are the exclusive holiday-home partner.


Singling out your holiday accommodation with the TUI smile

No other holiday-home portal focuses on quality and service as does. The best properties have been singled out with the famous ‘TUI smile’ and are highlighted in the results list. Ensure that your holiday accommodation gets even more attention with an informative property description, satisfied customers, and the TUI smile!


And this is how it works:

1. Non-binding registration
As a private owner, you can start describing your holiday accommodation right away – at no cost and without registering. Agencies can register by filling in a questionnaire.
2. Describing the property
You can describe your holiday accommodation in the online owner area: You mark the location, create a description text, upload images, fix prices, and maintain the occupancy calendar. If everything is complete, your property will be briefly checked by our owner service and then made available for bookings.
Incidentally: You can also test the online owner area without registering – quickly and at no obligation!
3. The advertising begins
Your holiday accommodation will now be advertised on and all affiliated websites. From now on, you will receive binding booking requests that you just need to confirm.


Sounds simple? That’s because it is.

  • As an online travel agency, we will deal with the complete booking process for you: We will handle communication with the holiday guests and take care of many formalities, including the payment procedure. The customer can therefore choose between credit cards and other convenient payment methods. You, as the owner, will promptly receive the net rental price, transferred into your bank account, and you only need to step in again when you hand over the keys to your guests.
  • Registration and advertising are completely free for you. We will only charge a commission on the rental price and on the mandatory additional costs in the case of a successful booking, which has been confirmed by you. It will amount to 15 % (plus VAT, if applicable) and will be deducted from the initial payment.This is therefore success-related remuneration; no advertising fees, no hidden costs for you.
  • The best thing about it: You retain full control over the occupancy of your holiday accommodation. You alone decide when it will be rented out and at what price. You are also expressly free to rent out your property in other ways.

Owners say this: is operated by atraveo, a TUI GROUP  company with more than 18 years’ experience in the online mediation of holiday homes and apartments. Several thousand private owners and agencies have given us their trust where the marketing of their holiday accommodation is concerned.