You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.
Perhaps your accommodation is a TUI villa. Find out and register as an owner.
Service and contact
E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays.
Or call us on
+49.(0)211.668878830
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)
We speak English.
Legal notice
Wolters Reisen GmbH
Bremer Straße 61, 28816 Stuhr, Germany
Managing Directors: Tom Müller, Torge Petersen
Commercial registry: District court of Walsrode HRB 110468
Sales Tax ID: DE116637206
Wolters is licensee of the trademark TUI.
Contact
If you have any questions, our customer service will be happy to help:
customerservice@tuivillas.com
Phone: + 49 211 668878830
Note: We are currently only reachable by phone to a limited extent. You can reach us Monday to Friday from 10:00 to 12:00 (CET) and from 14:00 to 16:00 (CET).
Before you send us an email or telephone with a question, please note the following:
- New bookings are possible without any problems. Simply book your desired holiday accommodation on our website and inform yourself in advance for any questions about your travel destination. Link tip: On the website https://reopen.europa.eu/en the European Union provides information on the travel regulations of the individual Member States on an ongoing basis.
- If you want to redeem a voucher, simply book the desired holiday accommodation on our website and enter the voucher code in the comment field when booking. The reimbursement will then be charged by us or – if the payment of the new booking is made directly to the provider – refunded by us. Important: Only TUI Villas or atraveo vouchers issued by Wolters Reisen GmbH can be redeemed - no vouchers from other TUI companies and no vouchers from TUI Ferienhaus or TUI Rundreise.
- Current travel warnings, which apply to certain countries and regions, do not constitute a reason for a free cancellation. A travel warning is not a travel ban and, unlike a package tour, booking a holiday home is an individual tourist service.
- The same applies to possible restrictive travel regulations, such as a central registration, submission of a negative Covid-19 test upon entry or return or a possible quarantine regulation. If you do not want to or cannot start your trip, you only have the option of canceling your booking for a fee in accordance with the terms and conditions of the respective provider. Here you will find more information.
For owners
You are renting out a holiday home or apartment by yourself and are interested in working together with TUI Villas? Then contact our owner service:
View owner page with registration form and login
ownerservice@tuivillas.com
Telefon +49 (0) 211 66 88 78-137 (Mon-Fri 9:00 am – 5:00 pm)
Holiday-home agencies should please contact the Product Development department c/o produktpartner@atraveo.com.
For travel agencies
Travel agencies can make bookings via a special professional version of TUIvillas.com.
View the travel agency site with further information
partner@atraveo.com
Telefon +49 (0) 211 66 88 78-108 (Mon –Fri 9:00 am – 5:00 pm)
Press
Press enquiries are handled by our marketing team
press@atraveo.com
Applicants
Make your professional goals a reality with us:
Consumer Dispute Resolution / OS Platform
The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. Wolters Reisen GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers.