With TUI Villas, you’ll find a large selection of holiday homes and apartments throughout Europe and beyond. We are the operator of all the properties tagged with the TUI Smile and you will benefit from many advantages:
- Properties can be booked directly without waiting for confirmation
- Regular quality control by the product manager
- Contact person on site
In addition to our own holiday homes and apartments, we also offer to mediate accommodation on behalf of third-party providers. These consist of reliable private hosts, local agencies, specialists, and renowned tour operators. You will see who the provider of the accommodation is in each property description.
You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.
Perhaps your accommodation is a TUI villa. Find out and register as an owner.
Service and contact
E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays.
Or call us on
+49.(0)211.668878830
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)
We speak English.
Legal notice
Wolters Reisen GmbH
Bremer Straße 61, 28816 Stuhr, Germany
Managing Directors: Stephanie Schulze zur Wiesch (CEO), Niels Bartel
Commercial registry: District court of Walsrode HRB 110468
Sales Tax ID: DE116637206
Please note that atraveo GmbH merged with Wolters Reisen GmbH from 1 June 2018.
Contact
You can reach us personally – online, by e-mail and by telephone.
Our customer service will help you if you have questions regarding accommodation, bookings or reservations:
View the contact form and FAQs
customerservice@tuivillas.com (on all weekdays around the clock)
Phone +49 (0) 211 66 88 78-830 (Mon-Fri 9:00 am – 6:00 pm, Sat 9:00 – 1:00 pm)
The customer service cannot be reached by telephone on the following bank holidays: Good Friday, Easter, 1 May, Pentecost, Ascension Day, Corpus Christi, 3 October, All Saints' Day, Christmas and New Year's Day. Emails and enquiries submitted via the contact form will, however, be processed around the clock, including on bank holidays.
For owners
You are renting out a holiday home or apartment by yourself and are interested in working together with TUI Villas? Then contact our owner service:
View owner page with registration form and login
ownerservice@tuivillas.com
Telefon +49 (0) 211 66 88 78-137 (Mon-Fri 9:00 am – 6:00 pm)
Holiday-home agencies should please contact the Product Development department c/o produktpartner@atraveo.com.
For travel agencies
Travel agencies can make bookings via a special professional version of TUIvillas.com.
View the travel agency site with further information
partner@atraveo.com
Telefon +49 (0) 211 66 88 78-108 (Mon –Fri 9:00 am – 5:00 pm)
Press
Press enquiries are handled by our marketing team
press@atraveo.com
Telefon +49 (0) 211 66 88 78-348 (Mon – Fri 9:00 am – 5:00 pm)
Applicants
Make your professional goals a reality with us:
bewerbung@atraveo.de
Phone +49 (0) 211 66 88 78-655 or +49 (0) 211 66 88 78-656 (Mon – Fri 9:00 am – 5:00 pm)
Consumer Dispute Resolution / OS Platform
The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. Wolters Reisen GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers.