Do you have a holiday house or apartment yourself and want to increase your bookings? TUI Villas is part of the e-domizil group, one of the largest and most successful holiday home providers in Europe with an extensive network. We take care of the active marketing of your holiday home - without any risk for you as a host.
Learn more
Service and contact
E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays.
Or call us on
+49.(0)211.668878830
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)
We speak English.
Legal notice
atraveo GmbH
Peter-Müller-Str. 10
40468 Düsseldorf
Deutschland/Germany
Managing Directors: Torge Petersen
Commercial registry: District court of Düsseldorf HRB 92762
VAT ID number: DE344802489
atraveo is licensee of the trademark TUI.
Contact
If you have any questions, our customer service will be happy to help:
customerservice@tuivillas.com
Phone: +49 (0)211 66 88 78 830 (Mo-Fr 8 a.m. - 4 p.m., Sa 8 a.m. - 12 noon GMT)
Our customerservice cannot be reached by telephone on the following bank holidays: Good Friday, Easter, 1 May, Pentecost, Ascension Day, Corpus Christi, 3 October, All Saints' Day, Christmas Eve, Christmas and New Year's Day. We can be reached from 8 a.m. to 12 a.m. (Greenwich Mean Time) on New Year's Eve.
For owners
You are renting out a holiday home or apartment by yourself and are interested in working together with TUI Villas? Then contact our owner service:
View owner page with registration form and login
ownerservice@atraveo.com
Phone: +49 (0)211 66 88 78 137 (Mo-Fr 8 a.m. - 5 p.m. GMT)
Holiday-home agencies should please contact the Product Development department c/o produktpartner@atraveo.com.
For travel agencies
Travel agencies can make bookings via a special professional version of TUIvillas.com.
View the travel agency site with further information
partner@atraveo.com
Phone: +49 (0)211 66 88 78 108 (Mo-Fr 8 a.m.-4 p.m. GMT)
Consumer Dispute Resolution / OS Platform
The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. atraveo GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers.
EU Digital Services Act
The average monthly number of active users of our service in the EU is 103,000.