The TUI quality algorithm

We scan hundreds of thousands of holiday homes for you and only take on verified providers. But only when a holiday home fulfils our quality and service criteria, will our quality algorithm single it out with the TUI smile.

  • Positive customer feedback
  • Comprehensive property description
  • Service and payment via TUI Villas

More information

Offer to holiday home owners

You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner.

Perhaps your accommodation is a TUI villa. Find out and register as an owner.

Service and contact

Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:

E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays. 

Or call us on
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)

We speak English.

Sommer 2017

The winners of the competition have been chosen

The big competition for the opening of the season on asked you to find three holiday properties which weren’t actually real holiday homes at all. The majority of the participants were completely correct and identified Stonehenge, Neuschwanstein Castle, and the sandcastle on Formentera as the sought-after objects. We allowed our interns to draw three winners from all the received entries under the supervision of our company’s authorised signatory and press officer. A holiday-home voucher worth 500 euros has been won by:

Manuela Mansaray
Mathias Schrumpf-Rudolph
Erika Happe

We say “Many congratulations!” and hope you have lots of fun planning your trips!

Stay tuned for more competitions! We’ll let you know about them in good time on our Facebook page, among other places!